Omnichannel Widget Overview

MessageBird’s Omnichannel Widget Javascript API allows you to customize the design, behaviour, and visibility of the Omnichannel Widget displayed on your website.

You can configure parts of the Omnichannel Widget directly in your Omnichannel Widget Settings in Inbox.

In this section, we’ll walk you through examples of the most popular use cases for the Omnichannel Widget.

Installation

How to install the Omnichannel Widget on your website

Visibility

How to trigger, hide and then show Omnichannel Widget on your website.

Attributes

How to pass custom customer data, or “attribute”'s, to the Omnichannel Widget to help you identify users when they reach out over Live Chat

Identify

How to pass custom customer data, or “attribute”'s, to the Omnichannel Widget to help you identify users when they reach out over Live Chat

Native app

How to use Omnichannel widget in a native app as a web view

Questions?

We’re always happy to help with code or other doubts you might have! Check out our Quickstarts, API Reference, Tutorials, SDKs, or contact our Support team.

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