Verify API Troubleshooting

MessageBird offers multiple tools to enable you to quickly understand any unexpected behavior between the MessageBird Verify API and your application.

Explore the Message Logs in your Dashboard

If you run into issues with SMS or Voice message and token delivery, the best place to start troubleshooting is in the Message Logs in your MessageBird Dashboard.

Message Logs

There you can find an overview of the sent and received messages for the last 30 days, and you can export messages older than 30 days.

Select the eye symbol on the far right side of the logs to drill into each specific message for information such as ID, Originator, Send Time, Message and Summary.

You can filter the SMS logs by Status (e.g. filter by undelivered) using the Filter button on the top right.

General API error codes

If you've received an error response and code from MessageBird, you can troubleshoot the error by exploring the general API Error Codes.

In case of an API error, the body of the response includes a json formatted response that tells you exactly what's wrong.


We’re always happy to help with code or other doubts you might have! Check out our Quickstarts, API Reference, Tutorials, SDKs, or contact our Support team.

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