MessageBird’s WhatsApp Business allows you to connect to your customers on the world’s most popular messaging app via our API, Flow Builder low-code solution, or native Zendesk integration. You can send and receive WhatsApp messages for customer support, alerts and notifications, as well as two-factor authentication.
The channels of MessageBird’s Programmable Conversations API support several features. In the following table, you can see the feature comparison of the WhatsApp Business API with other channels:
MessageBird’s Whatsapp Business API offers you the following benefits:
Each business account must apply to WhatsApp for approval before gaining access to the WhatsApp Business API. Don’t worry! Simply follow our step-by-step WhatsApp onboarding quickstart, and we’ll walk you through the approval process, choosing a WhatsApp number, connecting WhatsApp to your MessageBird Account, installing WhatsApp, and more.
On your business profile, you can set up business information that will be visible to your WhatsApp contacts. To do so, head over to your Channels in the MessageBird Dashboard and easily configure your business profile.
To initiate a conversation with a customer, WhatsApp requires you to use a pre-approved message template (previously referred to as Highly Structured Message or HSM). Head over to our step-by-step WhatsApp message templates quickstart to learn how to write and submit your own message templates.
The first step towards communicating with your customers over WhatsApp is getting them to opt-in. This is extremely important since it’s an official WhatsApp requirement. Check out our WhatsApp customer opt-ins quickstart and learn what exactly is an opt-in, the opt-in guidelines, and how to collect them through the appropriate user interface and onboarding flow.
To send and receive WhatsApp messages using MessageBird’s Programmable Conversations, make sure your business account and message template are already approved. Done? Awesome, now follow our step-by-step quickstart for Node.js or cURL and start communicating with your clients via WhatsApp right away.
You may now want to check out these resources: